All product offered in our store has a 100% replacement guarantee do to damage or quality issues within 10 days of purchase date. Please contact us to explain the details of your discrepancy and we will respond within 48 to 72 hours. All sales are final, no exchanges, no refunds, unless we have made an error in processing your order. If there has been an error in your order, you must contact us within 3 business days of order receipt for instructions on returning the order. "We reserve the right to refuse, cancel, refund any item or any order for any reason, and refuse to process any and/or all orders to any one business or person for any reason. Refunds of refused order are given promptly. Thank you for shopping at Andrea's Gift Store.